Taking Phone Bookings
Training staff at a wedding venue on how to handle phone bookings.
The activity begins with information about the process and is followed by a decision-making scenario.
In the scenario, staff are taking a call from a difficult customer and must choose responses and actions that will ensure the key booking requirements are met.
- Responsive design means learners can complete the course on a phone, tablet or desktop.
- Downloadable job aid
- Light-weight option for scenario delivery
- Opportunity to see and learn from feedback on other choices.
- Elegant design encourages engagement and reduces distraction.