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Taking Phone Bookings

Training staff at a wedding venue on how to handle phone bookings.

The activity begins with information about the process and is followed by a decision-making scenario. 

In the scenario, staff are taking a call from a difficult customer and must choose responses and actions that will ensure the key booking requirements are met. 

Key Features

  • Responsive design means learners can complete the course on a phone, tablet or desktop.
  • Downloadable job aid
  • Light-weight option for scenario delivery
  • Opportunity to see and learn from feedback on other choices.
  • Elegant design encourages engagement and reduces distraction.

Apps Used

Articulate Rise
Adobe Illustrator
Adobe Photoshop


Click for a quick playthrough of the project